Refund & Exchange Policy
Exchanges & Returns
- Personal Preference: Exchanges will not be fulfilled in cases of personal reasons or dissatisfaction.
- Ring Size Issues: Returns can only be processed for exchanging a product in case of ring size issues within 3 days from the date of delivery.
- Eligibility: To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
Damaged Products & Refunds
In case of a damaged product, please provide clear evidence. We will process the refund after the product is received at our office and inspected.
- Refund Credit: Once approved, the refund will be credited to your original payment method within 3 business days.
- Transit Damage: Complaints must be sent within 3 days of delivery along with images to our WhatsApp at +91 7239865955
- Transparency: An Unpacking Video is required for better transparency and to process replacements for transit damage.
Shipping & Procedures
For Exchanges (Size Issue): The return pickup must be arranged and borne by the Customer. Once processed, the exchanged item is sent to you with the shipping fee borne by Varaya.
For Damages: Varaya takes full responsibility and processes a replacement. Both reversal and replacement shipping fees are borne by Varaya.
Verification: You must send an image of the package on WhatsApp before dispatch so our team can verify the packing is appropriate.
Note: Exchanged or replaced products will be delivered within 10 business days.
Return Address
Ensure the following information is securely pasted on the return package (Include your Full Name, Order ID, and Contact Number):
C/O Varaya Jewels
47, Burmese Colony,
Opp Shankar Park, Jaipur
Rajasthan, India - 302004
